Our Policies

Every item sold by BLANO is rigorously authenticated by our team of certified specialists. We use industry-standard tools and techniques to verify the authenticity of every watch, piece of jewelry, and frame in our collection.

If any item is ever proven not to be as described, we offer a full, unconditional refund — no questions asked. This guarantee is our most fundamental promise to our clients.

All orders ship fully insured with signature required upon delivery. We use premium, secure packaging designed to protect luxury items during transit.

Free shipping on orders over $500 within Canada. Standard shipping typically takes 1–3 business days. International shipping is available — rates calculated at checkout.

We do not accept returns, exchanges, cancellations, or refunds once the purchase has been confirmed.Each piece is sold individually, according to its description, photographs, condition, specifications, and documentation available at the time of purchase. Before completing the transaction, the buyer is responsible for carefully reviewing all item details and requesting any additional information they consider necessary.Due to the nature, value, authenticity, and exclusive character of our items, including luxury watches, fine jewelry, and collectible pieces, we do not offer returns or refunds due to change of mind, personal preference, fit, size, perception of condition, reasonable variations from photographs, market value fluctuations, buyer’s remorse, or any other reason after the order has been confirmed.All items are sold in the condition stated in the corresponding listing.

By completing the purchase, the buyer confirms that they have reviewed the product information, understand that the sale is final, and agree that there will be no returns, exchanges, cancellations, or refunds.

We respect your privacy and are committed to protecting your personal information. We collect only the information necessary to process your order and provide you with excellent service.

We never sell or share your personal information with third parties except as required to fulfill your order. All payment information is encrypted and processed securely through Shopify Payments.