Frequently Asked Questions

Every item goes through a rigorous multi-point authentication process. For watches, this includes movement inspection, case and bracelet authentication, dial and hands verification, and serial number research. For jewelry, we verify hallmarks, gemstone certification, and craftsmanship quality. Our specialists are certified and experienced with the world's top luxury brands.

We accept all major credit cards (Visa, Mastercard, American Express), Interac e-Transfer, wire transfer, and bank draft for high-value transactions. For purchases over $10,000, we recommend bank wire for security purposes.

Yes. We accept returns within 7 days of delivery if the item is not as described. If you believe an item's authenticity is in question, we offer a full refund backed by our Authenticity Guarantee. All returns must be in original condition with all accessories.

All orders ship fully insured and with signature required. We use premium, secure packaging appropriate for luxury items. Shipping within Canada is free on orders over $500. We also offer international shipping — rates calculated at checkout.

Absolutely. If you're looking for a specific reference or piece we don't currently have listed, contact us directly. We have access to an extensive network and can often source specific items for our clients.

For watches, 'box' refers to the original manufacturer's presentation box and 'papers' refers to the warranty card or certificate of authenticity from the manufacturer. Having both adds to the collectibility and value of a timepiece.

Yes, we are always looking to purchase or accept on consignment authenticated luxury watches and fine jewelry. Contact us for a confidential evaluation. We offer fair market pricing based on current market conditions.

For high-value timepieces, we offer a private purchasing process rather than standard checkout. This allows us to verify your identity, arrange secure payment, and ensure the transaction meets the standards expected for significant luxury purchases.